Server Management

We provide to quality Managed Services for you with best price and low response time.

Our mission is to let you forget about technical problems (we will handle them), but you will be able to concentrate on other aspects of your business (sales, etc).

How It Works?
What will you get with our service:

Experienced dedicated technicians/supporters for needed timeframe
A manager who will monitor the staff and guarantee the Quality and Your Privacy
Our basic services:

» Remote System Administration
» Technical support
» 911 - Urgent Help & Security Expertise
» Please, take a look at our Technical Expertise

Remote System Administration - This service include:

Hosting Automation Software management
 Different Control Panels and other software:
           Integrity checks and troubleshooting
           Software updates
           Moving servers/users/resellers from one Data Center to another
           Moving servers/users/resellers from one Control Panel to another
           Moving users/resellers from server to server
System Maintenance
 Install, setup and tuning of:
           Linux, FreeBSD, other Unixes (kernel, libraries, exotic hardware support)
           Basic networking
           Security
           DNS/Firewall/Advanced Networking
           Email services: Sendmail/Qmail/Exim/POP3/IMAP
           Web services: Apache/Tomcat/JBoss
           Custom services: Perl/PHP/JSP/MySQL/FrontPage extension
           Hosting automation software: (Cpanel/Plesk/Ensim/Webmin/Cobalt RaQ)
           3-rd party software: MRTG/ImageMagick/etc
           Add server to our monitoring panel
           Install all required updates
           Full System Lifecycle Support:
           IP Address/IP Networks changing
           Backup/Restore data
           Tuning for best performance
Security Updates
 Security incidents monitoring and protecting your servers against them (see www.securityfocus.com as example of which kind of incidents can be happened. Their technique may be related to your servers.)
           Security updates install
Monitoring
 We have centralized Monitoring panel for all our controlled servers
           Basic monitored metrics:
           Network accessibility and IP traffic
           System performance
           Disk usage
           RAM usage
           Allowed services functionality
           Number of running processes
           Expolit run attempts tracking
Troubleshooting
 Our technicians will solve all possible problems:
           Low Disk Space
           DoS attacks
           Incorrect users activities (spam, greedily processes, etc)
           Hardware problems detection
           Server upstream problems detection (and conversation with DC about)

If you have any questions, please email to us.

Technical Support - We provide outsourced remote technical support.

Basic issues and troubleshooting:

Problems with DNS, Email, other standard services
HTML/CGI/PHP/JSP problems
Web site setup: httpd.conf, htaccess, file attributes
Upload/Download problems
Custom addon modules and 3-rd party software
Security and passwords (.htaccess, security certificates, etc)
and many other related things...

How It Works?
We agree about required timeframe and response time
We assign dedicated supporters or support team for your needs
We install your own helpdesk system for you
Your users/customers can submit their support requests (tickets) through the helpdesk system
You will be able to contact our techs by e-mail, instant messengers or SMS
You always can track our activities and view statistics through the helpdesk system
The price be depend on:
timeframe and response time. (For example: 09-19 EST x 5 days OR 24x6 OR 24x7x365, etc)
number of servers
number of users
number of accounts
number of virtual servers
number of served tickets
Just submit your requirements and we will try to offer the best price for you!

911 - Urgent Help & Security Expertise -If you need some urgent help related to the issues described below, we can offer you a quick and cost-effective solution.
If you encountered:

Server hacked
Server crashed
Server too slow
Software does not work properly
Need some urgent software install/setup/move/reconfigure on your server
Then e-mail us with inquiry and the issue description and we will help you.